contact us

We're here to help- find the best way to get in touch

FAQ

DID YOU CHECK OUR FAQ?

Before contacting us, please check if the answer you are looking for is in the FAQ section.

Online Portal: Simply log in to your Online Portal. If you haven’t yet activated your account, dont worry 

you can find out how to here.

Here are some of the things you can do online:

• Update your personal details 
• Request a settlement quote
• Change due date
• Make a payment
• Calculate a lump sum quote
• View your statement and other documents 
• Choose End of Agreement option
• Track your balance

Email: You can contact any of the departments below via email

Customer Services – customerservices@rcibanque.com
End of Agreement – vtteam@rcibanque.com
Contract Hire –  businessfinance@rcibanque.com
Electric Vehicles – electricvehicles@rcibanque.com
Financial Solutions – financialsolutions@rcibanque.com
Customer Care – solutions@rcibanque.com

Opening Hours:

Customer Services Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm
End of Agreement - Monday – Friday 9am – 5:30pm
Contract Hire - Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm
Electric Vehicle - Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm
Financial Solutions - Monday – Friday 9am – 5:30pm
Customer Care – Monday – Friday 9am – 5:30pm

Contact Numbers:

Customer Services- 0333 009 0230*
Contract Hire – 0330 331 0224*
Electric Vehicle - 0330 331 0220*
End of Agreements- 0330 331 0228*
Financial Solutions - 0333 200 0002*
Customer Care – 0333 200 0002*

Post:

Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS.

If there is any sensative or personal information we would reccomend to send this by recorded delivery, to ensure it's safe delivery

 

Having financial difficulties?

If you are worried about your financial situation and are having difficulties with your payments please contact a member of our Financial Solutions Team, on 0333 2000 002*. We are open between 9:00AM and 5:30PM from Monday to Friday. Wcharge. Calls from other networks may vary. Calls from mobiles and outside the UK may be higher.e would encourage you to contact us as soon as possible. The sooner you contact us the sooner we will be able to look at ways to help you.

*Calls to these numbers are charged at local rate from BT landlines plus your phone company's access