TERMS AND CONDITIONS FOR THE USE OF THIS WEBSITE

RENAULT FINANCE: TERMS OF WEBSITE USE

RCI FINANCIAL SERVICES LIMITED (“RCI”) has created this site in order for you to obtain the latest information on our products and services. We hope you enjoy using the site. Your access to and use of the site is conditional with your compliance to the terms and conditions given below and all applicable legislation. These terms and conditions are to the exclusion of any other agreement made between you, RCI or the Renault Dealer Network regarding the use of the site. You agree that RCI shall not be liable to you for any loss or damage to any property arising out of your failure to abide by your obligations hereunder. All rights of ownership in the site, illustrations pictures, sound, script, animation and other material appearing belong to RCI. All rights are strictly reserved. You shall not copy, amend, reproduce in any form whatsoever the information and material on the site or otherwise interfere with the site or do any act that is inconsistent with our rights. Copyright and all intellectual property rights are owned by or licenced to RCI.

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.renaultfinanceuk.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

INFORMATION ABOUT US

www.renaultfinanceuk.com is a site operated by Renault Finance, a trading name of RCI Financial Services Limited (“we”, “us”, “our”). We are registered in England and Wales under company number 03302462 and have our registered office at Building 1, Rivers Office Park, Denham Way, Rickmansworth, WD3 9YS. Our VAT number is 156 5177 93.

REGULATORY INFORMATION

RCI Financial Services Limited is authorised and regulated by the Financial Conduct Authority. The Firm Reference Number is 312330 and full details in respect of our authorisation are available on the Financial Services Register. We are registered with the Information Commissioner as Data Controller under registration number Z4960788.

We are members of the Finance and Leasing Association (FLA) and subscribe to the FLA Lending Code. The FLA Lending Code sets the standards for good lending practice that all of its members have to meet. Full details of the code and the guide for customers are available from the FLA at http://www.fla.org.uk/consumers/The_Lending_Code

If you are not satisfied with any of our products or services we have a complaint handling procedure that you can use to resolve such matters. See more information about this procedure and ways to contact us.

We are subject to the jurisdiction of The Financial Ombudsman Service. If you are still not satisfied after following our complaints procedures, you can ask the Ombudsman to review the complaint.

You can find out more about The Financial Ombudsman Service in a leaflet available by contacting us. Alternatively you can write to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR or telephone 0300 123 9 123. More information is available on the Financial Ombudsman Service website: http://www.financial-ombudsman.org.uk/

ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

PASSWORDS AND ACCESS CODES

During the registration procedure, you may be required to enter an account name and a password. You alone are responsible for keeping this account name and password confidential and for all the activities carried out on your account. You shall; (i) inform RCI immediately of any unauthorised use of your account and/or your password and/or any breach of security; and (ii) make sure that at the end of each session you disconnect properly.

FINANCE OFFERS

All finance offers and prices are subject to change without notice. Finance is provided, subject to status, by RCI Financial Services Limited, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. RCI Financial Services Limited is authorised and regulated by the Financial Conduct Authority. Written quotations available on request. You must be at least 18 and a UK resident (excluding the Channel Islands and the Isle of Man) to apply for finance. Examples shown are applicable to models ordered, purchased new and registered during the offer period (ask your dealer for details). These finance offers supersede all previously advertised offers and exclude Motability customers, driving schools, private hire, taxis and contract hire. These offers are for GB only - separate offers apply in Northern Ireland. RCI and Renault reserve the right to amend or withdraw offers at any time without prior notice. Vehicle prices are manufacturer's recommended retail prices and are correct at time of publication, including VAT and the manufacturer's recommended On The Road charge. Subject to availability.

RENAULT SELECTIONS

Finance Agreements may include an administration fee, facility fee and option to purchase fee payable with monthly payments. APR will vary depending on cash price, deposit and period. Examples are correct at time of publication and are based on an annual agreed mileage. If the vehicle is returned to Renault Finance at the end of the agreement and the agreed mileage has been exceeded, an excess mileage charge per mile excess will be payable. If the vehicle is returned to Renault Finance at the end of the agreement, it should be in good condition. If not, a further charge may be payable for any accidental damage to the vehicle or excess wear and tear with regards to its age and mileage. A guarantor may be required.

GENERAL INFORMATION

Details supplied by you will be held in RCI's computer records. If you are applying for finance, your application will be assessed by Renault Finance using a process known as "Credit Scoring" and by searching the files of Credit Reference Agencies who will record this search. RCI will disclose details about you and your Agreement to Credit Reference Agencies who may make them available to subscribing lenders for future credit assessment or fraud prevention. All information may be used by RCI, and may be disclosed to RCI Banque S.A. Group Companies and to others, for marketing (by post, telephone, e-mail or fax) and other purposes subject to the provisions of the Data Protection Act 2018 and data protection laws and regulations. Please see the Privacy Policy section below for further information.

PRODUCTS AND SERVICES

This site provides information on RCI products and services available throughout the United Kingdom. From time to time, there may be geographically specific information relating to the products and services. Whilst we make every reasonable effort to ensure that the information on the site is the most recent and correct, from time to time the specifications of vehicles, services and prices can change without notice. Because of the interactive nature of the site the configuration is for illustration purposes only. You should therefore contact your Dealer for definite details. On the Dealer pages, you will find information relating to used cars. Please check the wording carefully.

The products and services described in this site are available only to UK residents (excluding the Channel Islands and the Isle of Man). The information in this site is not directed at anyone other than UK residents and applications from others will not be accepted. The information contained in this site may not satisfy the laws of any other country. The phone number only applies to phone calls made from the UK.

PRIVACY POLICY

Renault Finance is a trading name of RCI Financial Services Limited (“we”, “us”, “our”). We are committed to protecting and respecting your privacy.

Your privacy is important. Please see our Privacy Policy for further information by clicking here: Privacy Policy. The Privacy Policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

COOKIES POLICY

When you visit our site, we may plant a "cookie" in your computer. A cookie does not enable us to identify you. Generally, it records information about the way your computer navigates round our site (which pages you looked at, date and time, etc.) which we can read next time you visit. It contains information which you have given us. In this way, you will not have to fill in the form the next time you visit the site. This information will be stored on your computer for a defined period of time. We hereby inform you that you can prevent cookies from being recorded by configuring your browser.

We may use third-party advertising companies to serve ads on sites on which we advertise. Third-party advertising technology (1) uses information derived from your visits to this Web site and the sites on which we advertise to serve ads to you and (2) places a unique third-party cookie or cookies on your browser. We may also use Web beacons, provided by third-party advertising companies, on both our Web site and on other sites, to help manage and optimize our online advertising. Web beacons enable us to recognize a browser’s cookie when a browser visits this site and to learn which banner ads bring users to our Web site. Cookies and Web beacons also enable us to deliver more relevant ads to users.

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

Please see our Cookies Policy for further information by clicking here: Cookies Policy.

INTELLECTUAL PROPERTY RIGHTS

All rights of ownership in the site, illustrations, pictures, sound, script, animation and other material appearing belong to RCI. All rights are strictly reserved. You shall not copy, amend, reproduce in any form whatsoever the information and material on the site or otherwise interfere with the site or do any act that is inconsistent with our rights. Copyright and all intellectual property rights are owned or licenced to RCI.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

OUR LIABILITY AND LIMIT OF LIABILITY

You visit the site at your own risk. Under no circumstances will RCI or any members of its network be held liable for damages, whether direct or indirect, including but not limited to loss, loss of data or programs, or financial loss resulting from access to or use of this site or any of the sites linked to it (except personal injury or death caused by our negligence). Information about models and their specifications relates to the description at the time of going on line or when the various pages are updated; the information is given only as a guide and must not be construed as constituting a contractual offer of products or services issued by RCI, its branch offices or members of its network. Errors or omissions may occur. Access to the products and services presented on the site may be subject to restrictions. You must therefore make sure that the law of the country from which you have made the connection permits you to access our site.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common

law or the law of equity.

• Any liability for any direct, indirect or consequential loss or damage incurred by any user in

connection with our site or in connection with the use, inability to use, or results of the use of our

site, any websites linked to it and any materials posted on it, including, without limitation any

liability for:

- loss of income or revenue;

- loss of business;

- loss of profits or contracts;

- loss of anticipated savings;

- loss of data;

- loss of goodwill;

- wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

UPLOADING MATERIAL TO OUR SITE

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please address your request to customerservices@rcibanque.com.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 

JURISDICTION AND APPLICABLE LAW

These terms and conditions shall be governed by and interpreted with English law. You agree to submit to the exclusive jurisdiction of the English courts.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

TRADE MARKS

Renault Finance is a trade mark of RCI Financial Services Ltd.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

UPDATING THE TERMS AND CONDITIONS

RCI reserves the right to modify and update access to the site as well as the terms and conditions at any time and you agree to be bound by any such variations. You must therefore refer to these pages regularly to check the terms and conditions.

YOUR CONCERNS

If you have any concerns about material which appears on our site, please contact customerservices@rcibanque.com.

Thank you for visiting our site.